At Tracy Leigh Coaching, we are committed to providing exceptional coaching services to our clients. We understand that circumstances may change, and sometimes a refund is necessary. Please review our refund policy below:
Eligibility for Refunds
- Coaching Packages: Refunds are applicable to coaching packages (e.g., monthly, quarterly, or annual plans).
- Individual Sessions: Individual coaching sessions are non-refundable.
Refund Process
- Cancellation within 7 Days: If you decide to cancel your coaching package within 24 hours after purchase, you are eligible for a full refund.
- Beyond 7 Days: After the initial 7 days, refunds will be prorated based on the remaining unused coaching sessions.
How to Request a Refund
To request a refund, please email our customer support at tracy@tracyleighcoaching.com with the subject line “Refund Request.” Include your full name, package details, and the reason for the refund.
Refund Processing Time
Refunds will be processed within 14 business days from the date of your request. We will issue refunds via the original payment method used during the purchase.
Exceptions
In case of unforeseen emergencies or extenuating circumstances, we will consider exceptions to our refund policy.
Contact Us
If you have any questions or need assistance, please contact us at tracy@tracyleighcoaching.com. Please note that this policy is subject to change, and any updates will be communicated to our clients promptly. Thank you for choosing Tracy Leigh for your coaching journey!